The Inn at Little Washington in Washington, Va., has seated jauntily dressed mannequins at some of its restaurant tables to comply with new capacity limits. Instead of removing furniture to decrease capacity, some hotel restaurants are decorating unused tables. In the lobby, free coffee has disappeared and plexiglass barriers are being built. Items like bathrobes and pens will come wrapped in plastic. Some environmental initiatives, like replacing small shampoo bottles with larger pump dispensers, will probably be paused. The housekeeping staff waits 24 hours after guests leave a room to clean it. The Wilson Hotel, a Marriott property in Big Sky Montana, moves guests to a new room if they want clean accommodations. Some hotels send housekeepers only when they are requested, and some won’t send them at all during a stay. Nightly turndown service and mints on pillows have been eliminated to reduce interaction between guests and staff. A crisp white bed with sheets that look as if they can handle a scalding hot laundry cycle is in vogue, according to T-Y Group and Harbor Linen, which supplies hotel linens. The beds have now been reduced to a set of essentials that can be washed between each guest. “The hospitality business has to be taken apart like a puzzle and put together in a new way.”īefore the pandemic, hotel beds had begun to resemble decorative pillow forts, with bed scarves and coverlets. “It’s a once-in-a-lifetime opportunity to reimagine every single amenity, and everything is up for grabs,” Professor Dev said. Hotels are also rethinking what guests value most. ![]() Some are removing carpeting to make rooms easier to clean and to “appear more sanitary,” Professor Dev said. Some hotels are removing bedspreads or washing them between each stay. Guests at CitizenM hotels can use the hotel’s phone app to control lights, blinds and room temperature so they don’t have to touch the room’s controls. Petersburg, Fla., asks for reservations at the main pool to limit the number of people there. That’s why guests arriving at the Nemacolin Woodlands Resort in Farmington, Pa., over the last few months received a mask, a 10-ounce bottle of hand sanitizer, and prepackaged snacks and drinks. The Vinoy Renaissance St. The first priority is delivering a feeling of safety. In the meantime, hotels are doing what they can to attract travelers and address their concerns. Travelers have slowly begun returning, but the rapidly rising number of coronavirus cases in many states clouds the industry’s near-term future. Hotel occupancy rates in the United States have been devastated by the pandemic, dipping down to a low of 22 percent in April. Now, the hospitality industry is trying to figure out how to create a “new normal,” he said. “They initially pulled everything” out of rooms and off properties that seemed as if it could accelerate the spread of the virus. The coronavirus pandemic “shellshocked” hotels, said Chekitan Dev, a professor of marketing at Cornell’s School of Hotel Administration. And don’t even think of finding a self-serve breakfast buffet. Housekeeping is by request or eliminated during your stay. Those hotel amenities you took for granted, like throw pillows, turndown service and free coffee in the lobby? They’re gone. Credit…Scott Keeler/The Tampa Bay Times, via Associated Press Petersburg Resort and Golf Club in Florida asks for reservations at its main pool. Hotels’ first priority is delivering a feeling of safety. As my mother will enthusiastically tell you, I was sort of obsessed with all the original dolls along with their iconic wardrobes. ![]() It wasn’t until we arrived at the Zabriskie House for our guided tour that I made the connection between the village and Pleasant Rowland, the original founder of American Girl. Since it would be my first time visiting the Finger Lakes region in New York, I decided to bring along my mom because she’s familiar with the area after many years of making the trek to Aurora for the seasonal barn sale at the MacKenzie-Childs estate. So, this summer I leaped at the opportunity to preview The Spa at the Inns of Aurora before it opened to the public. Don’t get me wrong, I’m a hard worker (ask my colleagues, I swear they’ll back me up!), but my idea of a “dream vacation” looks more like a sabbatical where I mostly do a whole lot of nothing. Truth be told, I spend a solid chunk of my free time fantasizing about what it would be like to go completely off the grid for a retreat at a luxury spa resort.
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